Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland
441 PA-315, Pittston, PA 18640
This management role provides supervision to Shop Service personnel and Clerical employees to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
- Effectively manage on highway truck and truck body shop, service personnel, while fostering good management relations.
- Work with sales department and customers to coordinate truck body installs. New delivers and loose ship orders.
- Maintain existing sales and increase sales to existing and new customers.
- Maintain high level of customer satisfaction by identifying and resolving problems promptly.
- Manage service expenses and profitability.
- Maintain service Key Process indicators (KPI) results to acceptable levels.
- Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
- Investigate and report on job related accidents or safety concerns.
- Coordinate outside vendor repair work with shop work in progress.
- Ensure all warranty requirements are met.
- Actively enforce all Company policies and procedures.
- Conduct performance evaluations.
- Coaching and mentoring
Requirements
- 10+ years diesel repair experience
- 2+ Years supervisory experience
- Class 7 Inspection license preferred
- Class A or B CDL preferred
